At Solo Mio we strive to manufactured every piece of jewellery at the highest quality.
We offer a one year warranty on all our jewellery against manufacturing defects and workmanship. Every piece of jewellery Passes quality control in our Quality Assurance Team Before being sent to the customer.
However, if you feel that your jewellery arrived damaged or has an error, please let us know immediately. It is important for us to hear from you.
You can contact our customer service representative 1-315-636-5948, we’d be happy to assist you in getting your item repaired or replaced.
Please remember to prepare in advance your order number and contact information in your communications with us.
- The Customer will be responsible for the shipping cost related with product repair under warranty.
- We reserve the right to prevent any repair under warranty, which we identify damage or abuse that is beyond the normal use
- We will not be liable for any lost or stolen items.